ELM Motor Company Ltd - A Plymouth based, family run used car specialists you can trust

Used cars for sale at affordable prices - *FREE MOT's and OIL/FILTER Service for 3 years after sale......*T&Cs apply- Ask for details

If you are looking for great savings on quality used cars in the Plymouth and surrounding areas, then you have reached the right place. ELM Motor Company are a specialist family run used car dealer based in Devon. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At ELM Motor Company, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you or we can source vehicles of your choice where possible.

In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We offer non bias advice on vehicles and our friendly staff will go the extra mile to guarantee that you receive true, factual advice and the support you need before, during and after the sale.

At ELM Motor Company we don't just sell cars, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Plymouth? We look forward to meeting you!

Initial Disclosure Document

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We act as a non-independent credit intermediary for a limited number of finance lenders and can introduce you to a limited number of finance

products to assist with your vehicle purchase. The lenders we are limited to are Close Brothers Finance, Motion Finance, First Response & Midland Credit.

The finance products we are limited to are detailed below:-

Hire Purchase
Personal Contract Plan / Balloon payment
Occasionally, we may need to use the services of a credit broker. We will advise you of this if applicable.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs for:

Credit Agreements - Hire Purchase and Personal Contract Plan

Non - Regulated Products - Extended Warranty.

4. What will you have to pay us for our Finance?

No fees apply

You will receive a quotation which will tell you about the costs of each of the products and any other fees relating to any particular credit agreement or insurance policy. Please note that we may receive payment(s) or other benefits from the finance provider if you decide to enter into an agreement with them. Lenders pay commission at different rates either as a fixed fee or as a fixed percentage of the amount you borrow. The commission that we receive does not affect the amount that you pay to the lender under the credit agreement.

5. Who regulates us?

ELM Motor Company Ltd is authorised and regulated by the Financial Conduct Authority for Credit Broking and Consumer Credit Activities Firm Reference number 843922

You can check this on the FCA Register by visiting website www.fca.org.uk or by contacting the FCA direct on 0800 111 6768.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us at:

in writing ELM Motor Company Ltd, Area 8 Eaton Business Centre, Thornbury Road, Plymouth PL67PP

by phone 07498 793644
by email sales@elmmotorcompany.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for more details please visit www.financial-ombudsman.org.uk

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You maybe entitled to compensation from the scheme if we cannot meet our obligations for any insurance products you purchase. This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper

limit. Further information about compensation scheme arrangements is available from the FSCS. Please note - finance products are not covered by this scheme.

8. Data Protection

We use information about you to process your order, supply or manage your product / service and for marketing.